All orders at Unigoodss undergo thorough quality verification before dispatch. Given our diverse product range including clothing, accessories, toys, and furniture, order processing typically requires 3-5 business days (extended compared to standard retail operations). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, orders enter our fulfillment pipeline and become non-cancellable, though our generous return window provides ample flexibility for reconsideration.
We guarantee satisfaction across our comprehensive product portfolio. Unused merchandise in original condition with tags attached may be returned within 21 days of delivery (significantly exceeding standard industry practices). Exchange requests are accepted within 30 days to accommodate logistical considerations for bulkier items like furniture and international shipments. Initiate returns through www.unigoodss.com and select preferred resolution options. Please note: Clearance items marked "Final Sale" and customized products are permanently excluded from return eligibility.
To maintain our quality standards across all product categories, returned items must: (1) Display absolutely no evidence of wear, odors, or stains (2) Contain all original packaging including protective covers for furniture and accessory boxes (3) Feature undamaged security tags and labels. Our quality team performs comprehensive multi-point inspections upon return receipt. Merchandise failing inspection criteria will be shipped back to you at your expense within 10 business days accompanied by a detailed condition assessment report.
Refund authorization occurs within 3-5 business days following return receipt verification. During high-volume periods, processing may extend to 5-7 business days. The refunded amount excludes initial shipping charges and any return transportation costs. For electronic payment methods including credit cards and digital wallets, allow additional 3-5 banking days for financial institution processing before funds reflect in your account statement.
Customers assume return shipping expenses except in cases of our error (incorrect or damaged items). We strongly recommend utilizing insured tracking services—Unigoodss cannot assume responsibility for return shipments lost in transit. For furniture exchanges exceeding $500 value, we provide prepaid shipping labels (with corresponding deductions from refund amounts if labels remain unused).
Report manufacturing defects or transit damage within 7 days of delivery by emailing [email protected] with comprehensive photographic/video evidence. We coordinate complimentary return shipping and prioritize replacement dispatch (subject to inventory availability) or process complete refunds including original delivery charges. This policy exception demonstrates our unwavering commitment to product excellence across all categories.
Customized furniture pieces and personalized items constitute final sales. For holiday season purchases (November 15 - December 31), the return window extends through January 31. Large furniture collections require special handling procedures—consult our customer service team. Unigoodss reserves the prerogative to decline returns from clients demonstrating excessive return patterns (exceeding 50% of total orders).
For return authorization or policy clarification, contact our Customer Experience Team at [email protected] (typical response within 48 hours). Always include your order reference number and visual documentation for damaged goods. Visit www.unigoodss.com for real-time chat assistance during standard business hours GMT.
